- STATUS: ENABLED
- COMPATIBLE VERSION: 3.2
1. WHAT IS MEWS? 2. HOW DOES MEWS <-> REVO INTEGRATION WORK? 3. CONFIGURATION IN REVO 4. HOW TO MAKE A ROOM CHARGE 5. HOW TO MAKE A REFUND OF A ROOM CHARGE 6. HOW TO RESEND OFFLINE (WITHOUT INTERNET) CLOSED ORDERS TO MEWS
1. WHAT IS MEWS?
MEWS is a highly flexible, feature-rich, cloud-based hotel property management system (PMS). In order to simplify the hotel’s operations and at the same time allow you to make the most of every opportunity available to increase your revenue, Mews has brought together all the benefits that cloud technology and other features provide added value.
More information about Mews can be found here and here.
2. HOW DOES MEWS <-> REVO INTEGRATION WORK?
This integration allows us to use one of the most innovative PMS in Europe with Revo. Hotels can now operate their multiple bars / restaurants / outlets through a seamless connection to their PMS system, which allows for a fluid, agile and modern guest experience.
The Mews <-> REVO integration allows us to combine two Cloud systems into one, and thus achieves a complete solution, which allows the following actions to be performed:
- Charges directly from REVO to the hotel account of the hotel / hostel (room / bed).
- Transfer of all daily income from the restaurant (cash, credit card, etc.) to the PMS.
- Customer search.
3. CONFIGURATION IN REVO
INTEGRATION CONFIGURATION
1. Access the Revo XEF back-office.
2. Click Integrations
3. From the Add button, search for Mews and click Add.
4. Fill in the following information:
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Enable: √
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Name: Identification name of the integration.
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Test: Disabled.
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Access Token: xxxxxx
NOTE: The Access Token is provided by Mews.
5. Click Save to confirm the changes in order to get the next steps available.
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Only Room Charge: Enable this option to only send room charges to Mews. Otherwise, all closed orders will be sent to the PMS (outlets included).
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Service ID: Link to the Service ID provided by Mews.
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Outlet ID: Link to the Outlet ID provided by Mews.
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Tip Accounting ID: Link to Tip Accounting ID provided by Mews.
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Accounting IDs: Associate the general groups to the Accounting IDs provided by Mews.
Note: If we don't have the general groups created, we can follow this article that explains how to do it.
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Tax rates: We will use the drop-downs, as they will show us the rates available in our Mews account.
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Room Charge Signature: Enable this option to require guests to sign when charging a room.
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Print signature: Choose the option to print or not the signature.
6. Click Save to confirm the changes in order to get the next steps available.
PAYMENT METHOD CONFIGURATION
1. Go to Settings / Payment Methods
2. Click the +New button (located in the upper right).
3. Add the following payment method:
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Active: √
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Name: Room Charge Mews (⚠ This name must be exactly the same).
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Open cash drawer: Disabled.
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Requires end till: Disabled.
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Change strategy: Not allowed.
4. Click Save to confirm the changes in order to get the next steps available.
5. Finally, verify that all groups have the general group assigned correctly.
At this point, it should be noted that Revo recommends assigning general groups item by item; this way, in the back-office statistics, the general group filter can be used.
Note: This step is essential for Accounting IDs to be sent successfully to Mews.
Your integration is fully configured!
4. HOW TO MAKE A ROOM CHARGE:
1. In a new order, click the pay button.
2. Choose other payment methods.
3. Select Room Charge Mews.
4. Enter the guest name or room number.
Note: Searchable by both room number and guest name.
5. Press the enter key on the device’s keypad.
6. Select the room.
7. If we have activated the "Room Charge Signature" option in the configuration: We ask the customer to sign the authorisation and confirm .
8. The receipt will be printed automatically or, according to set up, it will ask for confirmation before printing.
5. HOW TO MAKE A REFUND OF A ROOM CHARGE:
1. From the REVO menu r, select Historic.
2. Locate the order and click on the button to access the fast actions.
3. Select the option Do a refund.
4. In the informative note that appears, confirm by clicking on OK.
5. Select the customer again.
Note: Searchable by both room number and guest name.
6. Press the enter key on the device’s keypad.
7. Select the room.
8. If we have activated the "Room Charge Signature" option in the configuration: We ask the customer to sign the authorisation and confirm .
9. The receipt will be printed automatically or, according to set up, it will ask for confirmation before printing.
6. HOW TO RESEND OFFLINE (WITHOUT INTERNET) CLOSED ORDERS TO MEWS
1. From the REVO menu r, select the historic.
2. Locate the order and click on the button to access the fast actions.
3. Select the option Resend to PMS.
