- STATUS: ACTIVE


1. PRELIMINARY CONSIDERATIONS
2. HOW TO SET UP REVO HANDY?
3. HOW DOES IT WORK?
4. PRINTING IN THE KITCHEN WITH REVO HANDY
5. HOW TO PROCESS RETURNS OF ORDERS MADE IN REVO HANDY
6. POSSIBLE ERRORS AND HOW TO SOLVE THEM


Revo Handy is our all-in-one terminal. We can manage orders, print receipts, and process payments—all in a single device.


1. PRELIMINARY CONSIDERATIONS

  • If a customer wants to add Revo HANDY to their Revo XEF account, they must request the corresponding payment terminal from their bank.

  • To process card payments using Revo HANDY, the bank/gateway’s payment application must be installed, configured, and working correctly on the payment terminal.

  • Adding Revo HANDY (order-taking device/payment terminal) to a Revo XEF account counts as an extra device on that account.

  • If the payment terminal arrives without the Revo HANDY application, follow the steps in the following article: Application setup on payment terminals.

When starting the configuration of the Redsys virtual gateway, you will receive an email from Redsys with the FUC number.

In addition, there is also the Redsys administration module where you can obtain all the configuration data and view all transactions.

Note: To use Revo HANDY, it is not necessary to configure a payment gateway; the device itself includes one.


2. HOW TO SET UP REVO HANDY?


There is no need to configure anything in the back office; you only need to activate the Revo HANDY license in the Revo XEF account.


From here, you can now work with the Revo HANDY app correctly.


3. HOW DOES IT WORK?

1. Open tables and manage orders

Open tables, add products, and modify orders. Our entire product catalog from Revo XEF is also available on our Revo HANDY terminal.



2. Quick view

We always have at hand all the information for each order:



  • Table number/name.
  • Number of diners.
  • Server who opened the account.
  • Time when the account was opened.
  • Account reference.
  • Order items.
  • Total bill.

3. Process the payment and close the account from the same device

We process the payment and close the order in the Revo XEF software directly from Revo HANDY.

The payment screen allows us to:



  • Charge a card payment.
  • Record a cash payment or other payment methods.
  • Leave a tip.
  • Split the bill (equally or by items).

4. Print tickets and receipts

We can use the same device to print both purchase tickets and receipts.




Note: In the case of DOJO, we can only use the DOJO POCKET V2 terminal to work with the Revo HANDY app. This terminal does not have an integrated printer, so if we want to print tickets, we can do so by connecting the EPSON TM-M30 or the STAR SM-S230i printer via Bluetooth to the terminal.

5. Manage take-away orders as well

All orders from Revo XEF are available on our Revo HANDY, including take-away orders.



6. Your restaurant status at a glance

Revo HANDY offers two types of views that allow us to see the status of our restaurant and manage orders quickly.

Table map:



  • Rooms.
  • Tables with status colors.
  • Number of diners.
  • Button to synchronize open orders.
  • List of open orders.

List of open orders:



  • Tables with status colors.
  • Number of diners.
  • Quick view to see the order.
  • Button to synchronize open orders.

7. Revo HANDY Menu

Revo HANDY has a menu that consists of different options. We can access it by tapping the r in REVO.

In this menu, we can see the following options:

  • Sync: Synchronize back-office changes.

  • History: Check completed sales.

  • Direct Sale: Create POS order (order without an assigned table).

  • Cash Control: Cash control options. More information below.

  • Preferences: Configuration options. More information below.

  • Need help?: Revo HANDY app support options. More information below.

  • Log out: Log out from Revo HANDY app.

    7.1 History

    In this section, we can check sales made today or any other day. We can also issue refunds.

    7.2 Cash Control

    In the Cash Control section, we can find the following options:

  • Open Shift/Close Shift: Open or close a shift.

  • Cash In/Out: Perform a cash-in or cash-out.

  • X Report: View and/or print the X report (Shift summary).

  • Z Report: View and/or print the Z report (Summary of all shifts of the day).

    7.3 Preferences

    In this section, we find different settings:

  • Language: Change the Revo HANDY app language.

  • Order - Remember dish order: Remember dish order after sending a product to the kitchen in an order.

  • Order - Keep orders open: Keep orders open after charging an order.

  • Menu - Quick entry: Ask for the number of diners when selecting a menu.

  • Menu - Simplified view: Do not display menu details.

  • Rate: Select the price or percentage rate to be used in the Revo HANDY app. If we do not change the rate, the app will use the default rate, which is the standard rate.

  • Cashier: Select the cashier to work with in the Revo HANDY app.

    7.4 Need help?

In this section, we will find two options that help us solve any questions related to the Revo HANDY app.

  • Quick guide: View a quick guide to help us understand the basic operation of the Revo HANDY app.
  • Support: View the Revo HANDY support article.

4. PRINTING IN THE KITCHEN WITH REVO HANDY

To correctly print in the kitchen the orders created in Revo HANDY, we must have the option Print orders from Revo HANDY enabled in the Preferences section of the REVO menu in the Revo XEF app.



5. HOW TO PROCESS RETURNS FOR ORDERS MADE IN REVO HANDY

We can process returns for orders paid in cash with any bank integration. For returns of orders paid by card, for now, we can only do so with the following banks:

  • DOJO

DOJO

1. Go to the "r" in REVO and tap on "History".

2. Select the order and tap on the three dots.

3. Tap on "Make a return".

4. Select the invoice and tap "OK".

The bank's app will automatically open to process the return and complete it successfully.

Comercia (CaixaBank)

We can process refunds from Comercia CaixaBank using the Revo XEF app. We must have the Redsys Pinpad integration enabled and configured. Revo XEF needs this integration in order to communicate with the payment terminal and process the refund to the customer’s bank/card.

If we do not have the Redsys Pinpad integration created in the back office and we attempt to process a return in Revo XEF for an order made with Revo HANDY, the return will be successfully performed in the Revo XEF app, but the money will not have been refunded to the bank. Therefore, the customer will have to perform the refund manually through the payment terminal using the bank's app.


6. POSSIBLE ERRORS AND HOW TO SOLVE THEM


LOGIN ERROR MESSAGES

1. Device not active: After entering the credentials, we may encounter this error message when logging in.

This message indicates that the device is not active and that the account's device limit has been reached.

Remember that Revo HANDY works as an additional device for Revo XEF.



2. Incorrect username or password: This error means the credentials were not entered correctly.



3. Data could not be sent or received, check the Internet connection: This error means the device is not connected to the Internet. We must check the Internet connections.



CONNECTIVITY ERROR MESSAGE

Data could not be sent or received, check the Internet connection: This error means the device is not connected to the Internet. We must check the Internet connections.



APP CLOSES WHEN PAYING

When attempting to pay by card, the Revo HANDY app closes, and a message appears indicating that Revo HANDY has stopped.

This means that the payment application Smartpay (BBVA) or SmartPOSComercia (CaixaBank) is not installed or is not configured correctly on the payment terminal.

When tapping the card icon, the payment application should automatically open to process the corresponding payment.


Revo HANDY App Frozen:

1. First, close the Revo HANDY app from the background applications and reopen it.

2. Once the Revo HANDY app is open, tap twice quickly on the version number (e.g., "v2.1.1") (in the bottom right corner).

3. The Debug Mode screen will appear. We must ensure that Server is set to Production and tap SAVE. This will perform a "reset" of the app.



4. Log in again.

If the above steps do not work, close the app again, reopen it, and go to the same screen, but instead of tapping SAVE, tap DELETE APP’S DATA.
If none of the above works, restart the device.